Thank you for using Nainital Package. We aim to provide you with the best service. However, if you are not completely satisfied with your purchase, we are here to help.

Returns and Refunds

We do not offer direct refunds for most bookings, except in special circumstances where the service has not been rendered. If you are eligible for a refund, it will be processed to your original mode of payment within a certain number of days, subject to the refund policy guidelines.

Eligibility for Refunds

Refunds may be provided under the following conditions:

• The service was canceled by Nainital Package prior to use, except due to circumstances beyond our control (e.g., bad weather, road closures, etc.).
• The booked service did not meet the expectations outlined at the time of booking and you provide appropriate proof of the issue.
• Requests for refunds should be made within 48 hours of the original booking for issues related to non-performance of the service.

Non-Refundable Services

The following services are non-refundable:

• Booking fees, administrative fees, or processing charges.
• Any partial or full amount of service rendered if the cancellation is initiated by the customer.
• Changes to bookings less than 24 hours before the intended service date.

Refund Process

If you qualify for a refund, you will receive a notification of approval or rejection. If the refund is approved, it will be processed to the original payment method. Refund processing times may vary based on your payment provider, and it can take up to 10-15 business days.

How to Request a Refund

To request a refund, please contact our customer service department using the following methods:

• Email: info@nainitalpackage.com
• Phone: 8006399064
• Visit: www.nainitalpackage.com and click on the "Contact Us" section.

Contact Us

If you have any questions about our Refund Policy, feel free to contact us using the information provided above. We are here to assist you and ensure your satisfaction with our services.